Dive into the psychology of decision making.

Speaking Reel:

What You'll Learn

How to increase customer engagement - with just small changes
The main components of a behavior change system
A scientific process for creating new innovations
The most important customer psychologies to design around

Talk Topics

Psychology of Money

  • Strategies and perspective on how to combat our biases.
  • Best for: banks and financial institutions, companies looking to change pricing strategies

Money is a constant part of life — for everyone. Yet despite its importance, more often than not, we end up making decisions that aren’t optimal. This talk will reveal how and why people are irrational with their money and how companies can design products and services that help people be smarter. Kristen will go over surprising experiments that her team has done and highlight just how easy it is to change behavior.

Psychology of Decision Making

  • How your customers are making (and not making) decisions
  • Best for: leadership teams, tech companies, designers, sales and MKT teams

Too often, we assume that consumers make rational decisions. We take them at their word when we ask them about their behavior — they say they want this feature and we assume they will actually use the feature once we build it. But there’s a gap between what consumers say they’ll do and what they actually do. How do we bridge this gap and design products based on actual consumer decision making and behavior? This talk will get to the core of irrational decision making. Kristen will share funny stories about how we are irrational, while also providing novel and insightful ways to design products and services that align with these irrationalities.

How to use behavioral economics to design products that change behavior (for good)

  • Best for: leadership teams, policy and non profits, research teams

Today’s product leaders often rely on the word of their customers when building their product road maps; whether it’s a customer survey or a phone interview, loads of qualitative data through these methods is being collected and used to dictate how to design and develop products. Seems like a foolproof plan, right? Actually, no — a reliance on customer input and feedback is built on an antiquated model of human decision making that assumes humans are rational. Kristen will go over her compelling research that highlights just how misleading customer research. She’ll take us through step by step the process that behavioral economists go through to understand behavior and then change it.

Watch Kristen speak:

The 3B’s


Behavioral Diagnosis

Invite Kristen to speak at your next event.